Electrophysiology Analyst – Customer Quality

About the role

The Electrophysiology Analyst – Customer Quality will support Johnson & Johnson's medical device quality ecosystem in Colombia. You will ensure compliance with internal policies, regulatory requirements, and drive continuous improvement across product lifecycle activities.

Key responsibilities

• Ensure adherence to company quality standards and support investigations of non‑conformances, including root‑cause analysis and corrective actions.
• Manage training processes, document control, and records management to meet defined metrics.
• Support change‑control execution, technovigilance reporting, and product complaint handling for the Colombian market.
• Coordinate local product discontinuation, new product introduction (NPI), and reconditioning activities with manufacturing plants.
• Govern monthly CAPA and non‑conformance reviews, and deploy recall, stop‑shipment, and sanitary alerts as required.
• Handle sample management, purchase order creation for Commercial Quality, and material data transactions in SAP.

Required profile

• Experience in quality, regulatory or post‑market surveillance within the medical‑device industry.
• Familiarity with CAPA, change control, technovigilance, and product complaint processes.
• Strong analytical skills and ability to work cross‑functionally with manufacturing, regulatory and commercial teams.

Required skills

• SAP (material data transactions)

What we offer

• Opportunity to work for a global healthcare leader.
• Collaborative environment focused on innovation and patient impact.