Endpoint Applications & Support Specialist – IT Help Desk

About the role

DeSimone is looking for an Endpoint Applications & Support Specialist to join its Medellin office. The role combines application packaging, deployment, and day‑to‑day help‑desk support to keep end‑user computing environments reliable and secure.

Key responsibilities

• Create, maintain, and update application packages for enterprise deployment using PowerShell, Microsoft Intune, PatchMyPc, and related tools.
• Package applications for Windows and macOS, ensuring compliance with organizational standards.
• Test packages for functionality, performance, and compatibility before rollout.
• Troubleshoot installation, upgrade, and removal issues across multiple platforms.
• Maintain documentation, versioning, and deployment procedures for all packaged applications.
• Provide on‑site help‑desk support in Medellin and remote assistance to global locations via phone, email, Teams, or the IT ticket system.
• Record accurate notes of issues and troubleshooting steps in the ticketing platform.

Required profile

• Detail‑oriented and technically strong with a focus on automation and standardisation.
• Comfortable working across multiple support tiers and handling both Windows and macOS environments.
• Excellent customer‑service mindset and ability to communicate technical information clearly.

Required skills

• PowerShell
• Microsoft Intune
• PatchMyPc
• Windows operating system
• macOS operating system
• Microsoft Teams (for support communication)

What we offer

• Flexible, collaborative work environment.
• Comprehensive benefits package supporting well‑being and long‑term success.
• Strong mentorship, hands‑on experience, and opportunities for career advancement.