Field Services Audio Visual Technician

About the role

Cognizant is looking for a Field Services Audio Visual Technician in Bogotá, Colombia. You will ensure the reliability, performance and user experience of workplace technology and audio visual environments, working with end users, IT support teams, workplace technology teams, business stakeholders and external vendors to deliver seamless collaboration experiences.

This is an onsite position requiring attendance at a client or Cognizant office in Bogotá. Working arrangements may vary depending on the project, client requirements and business needs.

Key responsibilities

• Support, maintain and troubleshoot audio visual technologies, video conferencing solutions, Microsoft Teams Rooms and conference room collaboration systems.
• Provide technical support for executive meetings, business presentations, town halls, live events and hybrid collaboration environments.
• Deliver onsite desktop and end-user support, resolving hardware, software, connectivity and peripheral issues.
• Coordinate device deployments, technology refreshes, workstation setups and onboarding.
• Manage incidents and service requests through ITSM processes, keeping accurate records and meeting service-level commitments.

Required profile

• 4+ years of experience supporting audio visual technologies, workplace technology services or IT field services.
• Hands-on experience with Microsoft Teams Rooms, video conferencing platforms, cameras, microphones, displays and control systems.
• Desktop support experience for Windows and macOS devices.
• Strong knowledge of ITSM, incident management and ServiceNow.
• Understanding of networking concepts and remote support technologies.
• Excellent problem-solving, customer service, communication and stakeholder management skills.
• Ability to handle fast-paced environments and support critical business meetings and events.

What stands out

• Enterprise audio visual infrastructure and integrated collaboration experience.
• Previous experience in media, entertainment or related industries.
• Experience coordinating with third-party vendors and technology partners.
• Knowledge of workplace technology best practices and conference room operations.
• Ability to lead technical troubleshooting and resolve issues quickly with minimal disruption.