Head of Fraud (Trust & Safety)

About the role

We are looking for a senior leader to build and run the Trust & Safety function for a fast‑growing peer‑to‑peer marketplace. Reporting directly to the COO, you will own fraud prevention, identity verification, investigations and moderation, shaping a proactive safety strategy.

Key responsibilities

• Design and implement the Trust & Safety operating model, including team structure, workflows, tooling and a roadmap for scaling.
• Define, track and act on metrics that reduce fraud losses and platform risk.
• Produce executive‑level reporting on marketplace threats to secure budget and stakeholder buy‑in.
• Partner with Product and Engineering to deliver fraud detection, identity verification and moderation tools.
• Lead high‑severity incident response, coordinating Legal, Engineering and Operations to turn investigations into policy and product changes.
• Evaluate and manage vendor relationships for fraud and identity solutions, making build‑vs‑buy decisions.
• Work with Legal to establish audit‑ready, enforceable policies across the organization.

Required profile

• 7+ years experience in Trust & Safety, Fraud Operations or Risk Management.
• 5+ years of people‑management experience, including managing managers or senior individual contributors.
• Proven track record of building or scaling a Trust & Safety or fraud function in a high‑growth marketplace or consumer internet business.
• Experience reporting metrics and outcomes directly to executive stakeholders.
• Professional fluency in English (minimum C1).

Required skills

• Zendesk
• Snowflake
• Jira
• Confluence
• Slack
• Jumio
• LexisNexis
• TransUnion
• IPQS