Implementation Specialist - AI Automation

About the role

Dapta is an AI automation platform used by high-growth companies in Latin America, including Rappi, Siigo and Bold. It is hiring an Implementation Specialist to act as the bridge between its platform and its Scaleup clients. The role is fully customer-facing, combining sales, strategy and hands-on implementation, and sits in Bogotá with remote or hybrid work.

Key responsibilities

• Lead end-to-end implementation for Scaleup and Prime accounts, from kickoff to go-live, defining and enforcing clear ETAs and handing off to Support once the account is operational.
• Configure the no-code platform according to client use cases (automations, AI agents, integrations) and design tailored AI workflows.
• Act as main point of contact during onboarding, answer functional, commercial and configuration questions within SLAs, and deliver live 1:1 and group training sessions.
• Run deep discovery to understand the client's business, identify upsell opportunities and pass them to the sales team, keeping all interactions documented in the CRM.
• Manage a portfolio of 15-25 active accounts, report weekly on status, risks and blockers, and document best practices and repeatable use cases.

Required profile

• 2+ years in call center, telesales, inside sales, BDR/SDR, customer success or similar high-volume client-facing roles, with a proven record of hitting commercial KPIs.
• Experience managing client relationships and delivering projects with clear timelines; ability to handle high volume without sacrificing quality.
• Proven experience implementing AI in a real business setting, with daily use of tools such as ChatGPT, Claude, Perplexity, n8n, Make, custom GPTs or similar.
• Experience building prompts, workflows or agents that automated real processes, and a strong understanding of when AI is the right solution.
• Advanced English (B2+/C1); the role is not for software engineers or purely technical profiles.

Required skills

• CRM tools such as HubSpot, Salesforce, Pipedrive or Intercom.
• No-code and automation tools such as Zapier, Make, n8n, Airtable and Notion.
• Quick learning of technical platforms without coding.
• Consultative mindset, excellent written and verbal communication, and solid project management skills.

What we offer

• Competitive salary plus variable compensation tied to activation and upsell.
• Remote or hybrid work in Bogotá.
• A high-growth environment in a fast-moving AI industry, with top-tier Latin American clients.