IT Manager – Bogotá (On-site)

About the role

The IT Manager will oversee daily IT operations, ensuring system reliability, security, and optimal performance across the organization. This role requires strong technical expertise, proactive problem‑solving, and the ability to lead support initiatives from start to finish.

Key responsibilities

• Oversee day‑to‑day IT operations to maintain system stability and security.
• Manage and prioritize IT support tickets, delivering fast and effective resolutions.
• Troubleshoot complex hardware, software, and network issues.
• Maintain and improve IT infrastructure, including networks, identity management, security tools, and device management.
• Develop and document IT policies, processes, and system configurations.
• Support employee onboarding/offboarding and access workflows.
• Manage IT vendors, assets, and software tools.
• Identify gaps, propose solutions, and drive IT projects and improvements.

Required profile

• 3–5+ years of experience in IT operations, technical support, or systems administration, with some leadership responsibility.
• Strong knowledge of hardware, software, networking, and troubleshooting methodologies.
• Experience with ticketing systems, identity management, and IT best practices.
• Highly proactive mindset with the ability to anticipate issues and drive solutions.
• Excellent communication and problem‑solving skills; organized and detail‑oriented in a fast‑paced environment.

Required skills

• Hardware
• Software
• Networking
• Troubleshooting methodologies
• Ticketing systems
• Identity management
• Security tools
• Device management

What we offer

• Competitive base salary (DOE)
• Unlimited vacation policy
• Health insurance coverage
• Food stipend
• Internet/phone stipend
• Dog‑friendly office
• Professional Development Program