IT Support / Helpdesk Specialist

About the role

We are looking for an IT Support / Helpdesk Specialist to join DevUps on a full‑time remote basis. In this role you will ensure smooth daily operations by providing first‑ and second‑line technical assistance to internal teams and clients, tackling hardware, software and connectivity challenges.

Key responsibilities

• Deliver first‑ and second‑line support for Windows and macOS devices.
• Troubleshoot hardware, software, network and VPN issues.
• Manage user accounts, permissions and device provisioning.
• Document recurring problems and create knowledge‑base articles.
• Escalate complex incidents to senior technical teams when necessary.

Required profile

• Minimum 2 years experience in IT support or help‑desk environments.
• Strong communication skills in English (conversational) and Spanish (fluent).
• Customer‑service mindset with ability to work independently.

Required skills

• Windows operating system.
• macOS operating system.
• Virtual Private Network (VPN) configuration and troubleshooting.
• Ticketing systems such as Zendesk, Freshservice or Jira Service Desk.
• Remote support tools like TeamViewer and AnyDesk.
• Basic networking concepts including DNS and DHCP.