IT Support Specialist (Tier 1/2)

About the role

Rapyd, a fintech company offering unified payments, payouts and a worldwide platform, is hiring an IT Support Specialist (Tier 1/2) for its Latam region. The role is office-first and covers daily technical operations, ensuring smooth IT experiences on macOS and Windows, managing regional IT projects, maintaining user access and resolving service requests quickly.

Key responsibilities

• Deliver Tier 1 and Tier 2 IT support for team members across Latam and global offices on macOS and Windows.
• Communicate with stakeholders to understand their needs and turn them into actionable IT solutions.
• Plan and oversee IT projects such as system upgrades, hardware and software installations and office technology rollouts.
• Advise technically and train local and regional employees on internal tools and security best practices.
• Manage and resolve service tickets in Jira Service Desk, keeping detailed records in Confluence.
• Handle endpoint management, device provisioning and policy deployment with Jamf, Microsoft Intune and PDQ.
• Maintain Google Workspace and Slack, and handle onboarding and offboarding with hardware setup, access permissions and asset tracking.

Required profile

• 0-3 years of hands-on IT help desk or service desk experience with Windows and Mac.
• Experience communicating with non-technical stakeholders and managing basic IT projects or rollouts.
• Strong diagnostic and troubleshooting skills with a focus on quick resolution.
• Excellent English and Spanish.
• Adaptable, autonomous and comfortable in an office-first, fast-growing environment.

Required skills

• Jamf, Microsoft Intune and PDQ for endpoint management.
• Google Workspace, Slack and Jira Service Desk.
• Nice to have: Bash, PowerShell or Python scripting; IAM or SSO exposure; prior experience with multi-country teams in a tech or fintech company.