Junior IT Infrastructure Engineer – macOS & MDM

About the role

As a Junior IT Infrastructure Engineer you will ensure our employees have the tools, systems and support they need to work effectively. You will be the primary IT support resource for the local business, working closely with the UK‑based Infrastructure team to scale and secure our global operations.

Key responsibilities

• Respond to IT support requests via the helpdesk ticketing system, providing timely and professional assistance.
• Support employee onboarding and off‑boarding, guaranteeing a seamless and secure experience.
• Administer user accounts across business systems and platforms.
• Create and maintain IT documentation, user guides and troubleshooting procedures.
• Manage the company asset registry, tracking hardware and software assets accurately.
• Set up, deploy, maintain and troubleshoot hardware, including laptops and related peripherals.

Required profile

• Self‑motivated and able to work independently.
• Strong initiative, accountability and good judgement.
• Comfortable taking ownership of tasks and delivering an excellent employee experience.

Required skills

• macOS
• Mobile Device Management (MDM)
• Helpdesk ticketing system
• User account administration
• IT documentation
• Asset management
• Hardware deployment
• Hardware troubleshooting