Legal Intake Specialist (Remote)

About the role

The Legal Intake Specialist will be the first point of contact for clients of a U.S. personal injury law firm. Working remotely, you will ensure inquiries are handled promptly, provide case updates, and support the intake manager and legal team.

Key responsibilities

• Handle inbound and outbound calls with professionalism and empathy.
• Answer client questions, schedule appointments, and provide case status updates.
• Conduct preliminary screenings to determine case eligibility.
• Accurately document client information in the firm’s case management system.
• Follow intake scripts, checklists, and workflows for smooth onboarding.
• Manage follow‑ups to increase intake conversions.
• Coordinate communication between clients, attorneys, and case managers.
• Escalate urgent or sensitive matters to appropriate team members.

Required profile

• 1+ year of experience in intake, customer service, call center, or administrative roles within a U.S. law firm.
• Strong English communication skills, both written and verbal.
• Ability to multitask in a fast‑paced, high‑volume environment.
• High level of empathy, patience, and professionalism when speaking with clients.
• Attention to detail and accuracy in data entry and documentation.
• Self‑motivated, able to work independently and follow structured workflows.
• Comfortable speaking with distressed or emotional clients while maintaining professionalism.
• Reliable, organized, and committed to delivering high‑quality client service.

Required skills

• Proficiency with Microsoft Office.

What we offer

• Fully remote work with a schedule aligned to U.S. Eastern Time (9 am‑5 pm EST).
• Competitive monthly salary ranging from USD 700 to USD 1,000.
• Opportunity to work with a leading personal injury law firm handling high‑volume cases.