Logistics Account Specialist (After Hours)

About the role

Charger Logistics, an asset-based carrier with locations across North America, is looking for dynamic people to join its fast-paced Dispatch team in Bogotá. The position covers the overnight shift, Monday to Friday, 8pm to 4am, and involves monitoring shipments and keeping customers informed during after-hours operations.

Key responsibilities

• Monitor and track active shipments throughout the night, keeping real-time visibility on service performance.
• Communicate with customers, drivers and internal teams about shipment status, delivery schedules and operational issues.
• Update customer portals, systems and shipment records accurately and on time.
• Coordinate pickup and delivery appointments so customer requirements are met.
• Identify, escalate and resolve service disruptions, delays, load recoveries and other operational exceptions.
• Handle customer inquiries and complaints, offering timely solutions and follow-up.
• Prepare and distribute overnight reports covering critical updates and exceptions for the overnight and daytime teams.
• Maintain accurate documentation and work with customers, carriers and internal stakeholders.

Required profile

• 2+ years of sales and account management experience in transportation and logistics is preferred.
• Strong knowledge of land transportation.
• Ability to understand business processing requirements using technology and to propose creative solutions.
• Strong verbal, written and presentation skills, and strong interpersonal and customer relations skills.
• Strong negotiation skills with a proven closing ability.
• Able to work independently with little or no supervision and also within a team.

What we offer

• Professional growth and career development.
• A competitive pay package.