Logistics Dispatcher – Remote

About the role

We are seeking an experienced Logistics Dispatcher to join our remote team. You will coordinate driver routing, scheduling, and real-time communications for a courier and delivery company that handles time‑sensitive shipments, including medical deliveries.

Key responsibilities

• Route and assign drivers to pickup and delivery locations based on schedules, customer requests, and real‑time operational needs.
• Monitor delivery progress and proactively resolve delays, routing conflicts, or service issues.
• Relay work orders, customer instructions, and route changes to drivers via phone, text, and dispatch software.
• Prioritize and triage incoming calls and service requests from customers and drivers.
• Maintain accurate, real‑time records of jobs, driver status, and delivery confirmations within the TMS platform.
• Communicate with customers to provide status updates, ETAs, and resolve service concerns.
• Prepare and adjust daily dispatch schedules to ensure on‑time performance.
• Escalate operational issues to supervisors or management as needed.

Required profile

• 3+ years of dispatch experience, preferably in courier, trucking, or last‑mile delivery logistics.
• Proven ability to multitask and make quick, sound decisions in a fast‑paced, deadline‑driven environment.
• Strong verbal and written communication skills.
• Comfortable working independently in a remote/home‑office setting with reliable high‑speed internet and a quiet workspace.

Required skills

• Experience with eCourier and/or Dispatch Science TMS platforms.
• Proficiency with dispatch software, GPS/mapping tools, and standard office applications.
• Computer literacy and ability to use scheduling/dispatch tools effectively.