Maintenance Renewals Analyst

About the role

Hewlett Packard Enterprise is hiring a Maintenance Renewals Analyst in Bogota. The role covers the end-to-end sales order process, from quote and pricing through to invoicing and contract management, and ensures orders are completed and credited correctly for sales compensation. It is a hybrid position with about two days per week working from an HPE office.

Key responsibilities

• Support sales processing activities and process improvement for an assigned area, account or process.
• Develop client interaction and negotiation skills.
• Review process evaluation results, analyse them and identify issues and opportunities, then provide data to resolve client claims or inquiries.
• Communicate analysis results to internal stakeholders.
• Implement specified changes to processes or tools to improve performance and increase customer satisfaction.

Required profile

• Bachelor's degree in Business Management or equivalent.
• Typically 2-4 years of experience.
• Experience implementing policies, processes and analytics methods to support client sales processing.
• Ability to review and interpret client agreements.
• Mastery of English and the local language, and strong written and verbal communication skills.

Required skills

• Analytical, statistical and problem-solving skills.
• Understanding of business and sales processing tools, systems and practices.
• Ability to communicate sales processing plans, proposals and results and to negotiate options.

What we offer

• A comprehensive health and wellbeing benefits package.
• Programmes for personal and professional development.
• An inclusive workplace with flexibility to manage work and personal needs.