Manager, New Hire Services & Onboarding Process Design & Optimization Lead

About the role

Mastercard is seeking a Manager to lead the design, optimization, and continuous improvement of global new‑hire and onboarding processes. The role ensures accuracy, compliance, operational efficiency, and a positive employee experience from offer acceptance through early tenure.

Key responsibilities

• Design and document end‑to‑end onboarding processes, from pre‑hire data intake to day‑one readiness.
• Implement process architecture and enablement frameworks across onboarding domains.
• Partner with Talent Acquisition, HR Operations, Technology, and Risk to align processes with strategic goals.
• Define scalable standards, controls, and metrics to ensure consistent, compliant onboarding outcomes.
• Collaborate with shared services and regional teams to drive execution accountability.

Required profile

• Proven experience in HR operations, talent acquisition, or related onboarding functions.
• Strong understanding of compliance, data accuracy, and operational efficiency in a global context.
• Ability to translate strategic objectives into scalable, repeatable processes.
• Excellent collaboration and stakeholder‑management skills.

Required skills

What we offer

• Opportunity to shape onboarding experiences for a global workforce.
• Collaboration with cross‑functional teams in a leading payments technology company.
• Access to Mastercard’s inclusive culture and professional development resources.