Operations Manager

About the role

TaskUs is seeking an Operations Manager to lead a team of up to 150 FTE, manage client relationships, and ensure KPI performance while driving innovation and employee retention.

Key responsibilities

• Manage day‑to‑day business operations and a team of up to 150 FTE, reporting to the Sr. Operations Manager.
• Serve as the primary point of contact for TaskUs clients, providing performance updates and presenting in weekly, monthly, quarterly, and annual business reviews.
• Ensure KPIs such as CSAT, AHT, and resolution rate are consistently met and drive problem‑solving through innovation.
• Collaborate with team leaders to equip staff with necessary skills and knowledge.

Required profile

• B2 English level or higher.
• At least two years of experience managing supervisors in a call‑center environment (BPO experience a plus).
• One plus year of client‑management experience (nice to have).
• Bachelor’s degree in Business Administration or Management.
• Excellent communication and presentation skills.

What we offer

• Competitive industry salaries.
• Comprehensive benefits packages.
• Inclusive environment with a People First culture.
• Opportunities for internal mobility and professional growth.