Part-Time Customer Support Executive

About the role

The Technical Customer Support Executive is a key member of the Customer Support team, working closely with operations, product, and sales to assist end users and account managers through onboarding, query handling, and issue resolution.

Key responsibilities

• Own and manage customer support cases from intake through resolution, ensuring excellent service.
• Escalate complex issues to internal teams while maintaining ownership.
• Document interactions, troubleshooting steps, and resolutions in the ticketing system.
• Create and maintain internal knowledge‑base content for recurring issues.
• Collaborate with Product, Engineering, Operations, Customer Success, and Account Management teams.
• Provide frontline support for ISI data, platforms, and tools.
• Collect customer feedback, identify trends, and share insights for product improvements.
• Maintain clear, professional communication with customers and stakeholders.

Required profile

• Fluent in English, both spoken and written.
• University student or recent graduate in Economics, Finance, or a related discipline.

What we offer

• Part‑time contract (20 hours/week) with a competitive remuneration package.
• Excellent working environment in an international company.
• Opportunities to collaborate and share knowledge with professionals across the organization.
• Work‑life balance with hybrid work (one day per month in the office).