Partner Support Associate

About the role

The Partner Support Associate, based in Colombia, provides English-language customer service via calls, chats, and emails for client customers. The role focuses on resolving routine inquiries and ensuring high satisfaction and loyalty.

Key responsibilities

• Respond promptly to incoming calls, chats, and emails, following scripts and call flows.
• Provide accurate information using tools and procedures, document tickets in the call‑center database.
• Identify customer needs, research issues, and deliver effective solutions.
• Meet performance metrics such as call quality, customer satisfaction scores, and average speed of answer.
• Participate in training sessions and team meetings to continuously improve skills.

Required profile

• Strong written and verbal communication skills in English.
• Empathetic, customer‑oriented attitude with ability to handle high call volumes.
• Reliable track record and willingness to work weekends as needed.
• High school diploma or equivalent with prior customer support experience.

Required skills

• Proficiency with call‑center software.
• Experience with Salesforce (preferred).