Patient Coordinator - Surgical Care

About the role

Desks Virtual Solutions is hiring a Patient Coordinator for its surgical care service, working 100% on site in North Cali. The role combines communication, problem solving and empathy to support patients throughout their surgical journey, taking ownership of requests and coordinating key steps so nothing falls through the cracks. Applications must be made in person; remote applications will not be considered.

Key responsibilities

• Coordinate patient communication throughout the surgical journey
• Manage surgery rescheduling and patient requests
• Prepare laboratory orders and follow up on required medical documentation
• Review patient-submitted laboratory results
• Keep medical records accurate and up to date
• Resolve inquiries efficiently, prioritizing first call resolution

Required profile

• C1 English or native level
• Previous customer service or patient coordination experience
• Excellent verbal and written communication
• Strong organizational skills and attention to detail
• Proactive, solution-oriented mindset
• Confidence communicating with U.S. patients during the day

Working conditions

• Weekday schedule, with occasional Saturdays depending on seasonal needs
• March to November: 10:00 a.m. to 7:00 p.m.; November to March: 11:00 a.m. to 8:00 p.m. (Colombia time)
• 100% on site in North Cali