Policy Services Operations Analyst – Bilingual

About the role

Marsh is looking for a bilingual Policy Services Operations Analyst to join its Affinity team in Bogota. This hybrid position requires at least three days per week in the office and focuses on high‑volume operational support for quoting, binding, and maintaining insurance policies.

Key responsibilities

• Process account maintenance requests, including address and name changes.
• Prepare quotes for new business, win‑back, and renewal DSP accounts, meeting a 48‑hour turnaround target.
• Bind AL, GL, and WC policies within established 48‑hour turnaround standards.
• Review and dock new business and win‑back applications, creating Velocity shells and setting diary reminders for Account Managers.
• Record completed work, processing time, and volumes in tracker systems while maintaining accurate account notes.

Required profile

• Experience providing high‑volume operational or back‑office support in an insurance or brokerage environment.
• Ability to manage multiple queues and prioritize work to consistently meet 48‑hour turnaround expectations.
• Strong attention to detail and accuracy in documentation and account note maintenance.
• Working knowledge of policy servicing processes (quoting, binding, and account maintenance).

What we offer

• Professional development opportunities and a supportive leadership environment.
• A vibrant, inclusive culture with benefits that enhance well‑being.