Quality Analyst – Customer Support

About the role

Revolut is looking for a Quality Analyst to ensure its Customer Support team delivers top‑class service. You will work closely with analysts, line managers and product teams to monitor performance, identify improvement areas and maintain high compliance standards.

Key responsibilities

• Conduct monthly quality control activities, reviewing support interactions for successes and failures.
• Highlight and report issues to leadership, providing clear feedback to analysts.
• Perform root‑cause analysis of errors and suggest corrective actions.
• Deliver refresher training sessions for individuals needing quality improvement.
• Coach new joiners on compliance and customer support procedures.
• Collaborate with cross‑functional teams across different locations.

Required profile

• Experience in a quality support role.
• Fluency in English (C1+ level).
• Impeccable attention to detail and solid analytical skills.
• Ownership mindset and ability to take responsibility.
• Empathy and passion for helping people.
• Independent time‑management with strong prioritisation.
• Flexibility and a positive attitude toward change.

Required skills