Quality Assurance Analyst – On-site in Cartagena

About the role

Lean Solutions Group is seeking a Quality Assurance Analyst to work on‑site in Cartagena. The role focuses on ensuring high‑quality operational processes within the logistics and transportation sector, supporting continuous improvement initiatives.

Key responsibilities

• Monitor and track key performance indicators (KPIs) to assess service performance.
• Conduct internal audits and process reviews to identify improvement opportunities.
• Standardize processes through documentation such as SOPs and flowcharts.
• Support initiatives aimed at enhancing operational efficiency and service quality.

Required profile

• Bachelor’s degree (or final semesters) in Business Administration, Industrial Engineering, Quality Management or related fields.
• Minimum 1 year of experience in quality assurance, QA coordination or similar roles, preferably in a BPO environment.
• Strong analytical mindset with attention to detail.
• Intermediate to advanced proficiency in English.

Required skills

• Advanced Excel and other office productivity tools.
• Knowledge of Quality Management Systems and KPI analysis.

What we offer

• Opportunity to grow within a dynamic, high‑performance team.
• Exposure to logistics and transportation operations.
• Collaborative environment focused on continuous improvement.