Quality Manager

About the role

TaskUs is seeking a Quality Manager to champion operational excellence across its BPO services. You will lead quality initiatives, drive continuous improvement, and ensure that performance metrics consistently meet client expectations.

Key responsibilities

• Monitor program metrics, conduct quality audits, and report findings to stakeholders.
• Provide actionable insights and recommendations to improve processes, services, and team performance.
• Develop and publish quality dashboards, and lead improvement projects based on root‑cause analysis.
• Collaborate with training, operations, and senior quality leadership on functional projects and training needs.
• Coach and manage the performance of quality supervisors and team members.

Required profile

• 5+ years of management experience in quality control or quality analysis within a BPO environment.
• Strong analytical mindset with ability to translate data into actionable insights.
• Fluent written and spoken English.

Required skills

• Advanced Excel (PivotTables, charts, statistical functions).
• Proficiency with PowerPoint and Google Docs/Sheets.
• Knowledge of quality tools and methodologies (Lean Six Sigma, Total Quality Management).