Remote Logistics & Operations Assistant

About the role

Valatam is seeking a proactive Logistics & Operations Assistant to support multiple departments in a fully remote, fast‑paced environment. You will handle administrative and operational tasks, ensuring smooth communication and accurate record‑keeping for our commercial services clients.

Key responsibilities

• Execute and monitor administrative tasks across Operations, Billing, and Customer Communication.
• Maintain accurate data entry and update records in CRM and internal systems.
• Respond to customer and internal inquiries via email and chat promptly and professionally.
• Coordinate scheduling, follow‑ups, and documentation to keep operations running smoothly.
• Organize customer files, notes, and records for easy access.
• Prepare clear, error‑free customer‑facing documentation and reports.
• Identify potential issues or delays and escalate them to the appropriate coordinator.
• Perform other related tasks as needed.

Required profile

• Fluent English (C1/C2) and Spanish.
• 2–5 years of experience in operations, administrative support, or customer‑facing roles.
• Ability to work with minimal supervision and manage multiple priorities.
• Comfortable making light decisions in partially documented workflows.
• Quiet home office with stable internet (≥10 Mbps down / 2 Mbps up) and backup connection.
• Bachelor's or Associate's degree preferred.

Required skills

• Experience with Asana, Notion, Trello, or similar project‑management tools (optional but noted).
• Proficiency with Google Workspace.
• Proficiency with Microsoft Office.

What we offer

• Hourly rate equivalent to USD $696 – $1,044 per month (experience‑based).
• Annual pay increments and discretionary client bonuses.
• 7 U.S. federal holidays + 4 paid PTO days.
• Monthly medical insurance stipend (eligibility criteria apply).
• Birthday/anniversary bonuses, gym/wellness allowance, unlimited online fitness classes.
• Company events and Christmas celebrations.