SCADA Analyst I (Hybrid)

About the role

Quorum Software, a technology and professional services company focused on energy business workflows, is hiring a SCADA Analyst I in Bogota, Colombia, on a hybrid basis. The role supports customers' SCADA platforms by triaging issues, coordinating with product and engineering teams and building a knowledge base so customers can self-serve. CVs must be submitted in English.

Key responsibilities

• Triage customer-reported issues and document configuration recommendations for a SCADA platform
• Work with product and engineering teams to describe customer incidents and requested improvements
• Take part in configuration, enhancement and testing of software changes
• Drive timely first responses, customer updates and resolution of support cases
• Document incidents and communications, and turn resolved issues into a knowledge base for self-service
• Handle SCADA requests via Salesforce Service Cloud, email, telephone and Microsoft Teams
• Provide periodic after-hours on-call support and meet personal and team deliverables

Required profile

• 3 to 5 years of experience with SCADA platforms in the oil and gas industry
• Familiarity with RTUs, PLCs and flow computers (e.g. ABB Totalflow, Emerson/Fisher ROC/Floboss)
• Strong technical experience diagnosing and troubleshooting software applications
• Strong written and verbal communication with customers and teamwork in multicultural environments

Required skills

• Microsoft Office
• SCADA troubleshooting and configuration
• Communication tools: Salesforce Service Cloud, Microsoft Teams