Senior Client Partner

About the role

N-iX, a global software development services company founded in 2002, is looking for a Senior Client Partner. The role identifies and develops business growth opportunities within an assigned portfolio of existing accounts and ensures client satisfaction by building strong, trust-based relationships.

Key responsibilities

• Gather client and market intelligence and support the creation of account development plans, stakeholder maps, white space analyses and growth strategies
• Build deep, trust-based relationships with key stakeholders, set a regular meeting cadence and lead Business Reviews
• Pursue up-sell and cross-sell opportunities and qualify untapped client needs
• Initiate meetings with new leaders through outreach, warm introductions, partnerships and referrals, and manage sales opportunities through the pipeline
• Lead preparation of pitch decks, RFIs, RFPs and commercial offers, oversee contract negotiations and renewals, and keep the CRM accurate
• Manage CSAT surveys, resolve satisfaction issues and secure cooperation disclosures and case studies

Required profile

• 5-7+ years in IT services or consulting (project-based solution selling, outsourcing/nearshoring)
• 2+ years in a sales role within a service company
• Previous hands-on experience in software and/or data engineering preferred
• Fluent English at native-speaker level, with strong written communication
• Willingness to travel to the USA and Canada for business

Required skills

• Deep understanding of SDLC, IT outsourcing models (T&M, dedicated team, fixed price) and commercial terms
• CRM experience (Salesforce, HubSpot or similar)

What we offer

• Flexible working format: remote, office-based or flexible
• Competitive salary and personalized career growth
• Mentorship program, training, tech communities and education reimbursement
• Anniversary presents, corporate events and team building