Senior Director of Operations

About the role

The Senior Director of Operations will lead strategy, performance, and long‑term success for a portfolio of enterprise‑level accounts. Based in Barranquilla, this role ensures operational excellence, client satisfaction, and financial performance while driving scalability and sustainable growth.

Key responsibilities

• Define and execute operational strategies for enterprise accounts.
• Maintain high client satisfaction and manage executive client relationships.
• Lead Directors, Senior Managers, and Operations Managers to achieve performance targets.
• Drive process improvements, scalability initiatives, and business growth.
• Oversee account profitability, cost control, operational metrics, and strategic planning.
• Prepare and present analytical reports and business insights to executive stakeholders.

Required profile

• Bachelor’s degree in Business Administration, Industrial Engineering, Operations Management, or related field.
• 4+ years of senior leadership experience in operations within a BPO, logistics, or service‑driven environment.
• Proven track record managing enterprise‑level accounts and executive client relationships.
• Demonstrated ability to lead senior leadership teams and drive operational excellence.
• Advanced English proficiency (C1–C2) for frequent interaction with U.S. clients.

Required skills