Senior IT Technologist - Virtual Assistant

About the role

Medtronic is looking for a Senior IT Technologist to support and enhance its IT Virtual Assistant platform, Robin, through conversational AI development, enterprise integrations, automation engineering, cloud technologies and platform support. The role designs, develops and maintains virtual assistant capabilities that improve employee self-service and increase automation across the enterprise, working across conversational AI, generative AI, ServiceNow, cloud platforms, APIs and automation technologies.

Key responsibilities

• Design, develop and support conversational AI and automation solutions
• Build and maintain integrations using APIs, ServiceNow and enterprise applications
• Configure, test and enhance Generative AI capabilities, including prompt engineering
• Develop workflow automations to improve efficiency and user self-service
• Troubleshoot complex technical issues and ensure platform stability
• Collaborate with business partners to gather requirements and deliver scalable solutions
• Participate in deployments, system enhancements and continuous improvement initiatives
• Create technical documentation and monitor platform performance to recommend optimizations

Required profile

• Bachelor's degree in Computer Science, Information Technology or a related field
• 5+ years of experience in software development, application support, automation or cloud technologies
• Fluent English
• Preferred: experience with conversational AI, generative AI or chatbot technologies

Required skills

• REST APIs, integrations, JSON and web services
• ServiceNow workflows and automation
• Cloud technologies (AWS preferred)
• DevOps practices, CI/CD pipelines and source control
• Security concepts including OAuth, SSO and secrets management

What we offer

• Competitive salary and a flexible benefits package
• Eligibility for the Medtronic Incentive Plan (MIP)