Senior ServiceNow Engineer (ITSM and ITOM)

About the role

Rockwell Automation is hiring a Senior ServiceNow Engineer focused on ITSM and ITOM in Bogota. The role covers developing and configuring ServiceNow applications, managing the CMDB, building integrations and collaborating with IT teams and end users.

Key responsibilities

• Develop and configure ServiceNow ITSM and ITOM applications, including Incident, Problem, Change, Knowledge, Discovery, Event Management and CMDB modules.
• Implement and improve workflows, business rules, UI policies and automation for ITSM and ITOM processes.
• Build integrations with external systems such as Active Directory, monitoring tools and cloud platforms using REST, SOAP and APIs.
• Manage and enhance the CMDB, ensuring data integrity and understanding of the Common Service Data Model (CSDM).
• Use ServiceNow Discovery and Service Mapping to identify and maintain Configuration Items (CIs).
• Troubleshoot complex issues in the ServiceNow modules and collaborate with IT teams, partners and end users on requirements and solutions.
• Maintain technical documentation and ensure compliance with IT security standards and governance requirements.
• Take part in Agile development, including sprint planning, reviews and daily stand-ups.

Required profile

• Bachelor's degree in Computer Science, Information Technology or a related field.
• Excellent English proficiency and fluency.
• 5+ years of hands-on experience in ServiceNow development, focused on ITSM and ITOM.
• Preferred: knowledge of cloud-native infrastructure and cloud discovery tools, and experience with ITSM concepts, ITIL and ITOM practices.
• Preferred: familiarity with ServiceNow development tools (Flow Designer, Studio IDE, Update Sets) and SNOW certifications (CSA, CAD, ITSM, ITOM Implementation Specialist).

Required skills

• JavaScript, ServiceNow Glide scripting, HTML and CSS.
• API integrations (REST, SOAP) and ServiceNow IntegrationHub.
• ServiceNow Discovery, Event Management and CMDB lifecycle management.
• Preferred: Agile methodologies (Scrum, Kanban).

What we offer

• Hybrid work: at least three days per week in the office (Mondays, Tuesdays and Thursdays) unless there is a business reason to be out of the office.
• Mindfulness programs with a premium membership to Calm.
• Paid volunteer time off after 6 months, plus a company volunteer and donation matching program.
• Employee Assistance Program and personalized wellbeing programs through the OnTrack program.
• Digital course library for professional development and other local benefits.