Senior ServiceNow Technical Consultant / Tech Lead

About the role

DXC is looking for a Senior ServiceNow Consultant with strong consulting, technical leadership and solution architecture capabilities to join its LATAM team. The ideal candidate combines hands-on ServiceNow expertise with the ability to lead implementation and support teams and act as a technical reference for customers and delivery teams. The role involves close collaboration with clients, stakeholders, architects and delivery teams to design, implement and optimize ServiceNow solutions.

Key responsibilities

• Lead technical teams responsible for ServiceNow implementations and support services
• Provide technical guidance, mentoring and governance throughout project lifecycles
• Design, develop and implement end-to-end ServiceNow solutions across enterprise environments
• Collaborate with clients to define business requirements and solution architecture
• Configure and customize the full ITSM suite (Incident, Problem, Change, Request, Knowledge, Service Catalog, CMDB, Asset Management)
• Implement and support ITOM capabilities with emphasis on Observability
• Develop integrations with external systems using REST, SOAP, APIs and MID Servers
• Design and enhance ServiceNow portals and digital experiences
• Support CMDB governance, architecture and continuous improvement
• Build workflows, automations and process orchestration with Flow Designer
• Take part in presales, solution definition, effort estimation and proposal support
• Support Agile delivery and continuous improvement

Required profile

• 5-7+ years of overall IT experience
• 5+ years of ServiceNow consulting and technical implementation experience
• Proven experience leading technical implementation and support teams
• CSA (Certified System Administrator) mandatory
• Must be based in Chile or Colombia, or willing to relocate; advanced Spanish required, English strongly preferred
• Experience in multinational delivery organizations and multicultural, distributed LATAM environments

Required skills

• ServiceNow platform development and scripting
• ITSM implementation, configuration and customization
• ITOM and ServiceNow Observability
• Integrations (REST, SOAP, APIs, MID Server)
• Portal/UI development
• CMDB architecture, governance and administration
• Flow Designer workflows and automation
• Preferred: ITIL Foundation, Certified Application Developer, CIS-ITSM, CIS-Discovery, CIS-Service Mapping, CIS-Event Management, CIS-Data Foundations, CSM