Service Center Engineer

About the role

The Service Center Engineer will join the Technical Service team of DePuy Synthes, a Johnson & Johnson company, to provide after‑sales support for medical devices in Bogotá, Colombia. The role focuses on delivering preventive and corrective maintenance, ensuring equipment performance and compliance with regulatory standards.

Key responsibilities

• Execute preventive and corrective maintenance on devices according to manufacturer recommendations and defined timelines.
• Maintain equipment and systems to meet established product performance metrics.
• Drive compliance with service KPIs such as turnaround time, SLA adherence, and quality metrics.
• Perform root‑cause analysis using structured diagnostic processes and implement corrective actions in line with the Complaint Handling process.
• Maintain accurate and complete records in accordance with regulatory requirements and internal procedures.

Required profile

• Technical background with experience in service or maintenance of medical devices.
• Ability to follow structured diagnostic and regulatory processes.
• Strong attention to detail for record‑keeping and compliance.

Required skills