ServiceNow System Administrator

About the role

The ServiceNow System Administrator will own the Kruger ServiceNow platform, ensuring its stability, scalability, and alignment with business needs. You will drive continuous improvement, support end‑users, and enable efficient IT service delivery across the organization.

Key responsibilities

• Define and execute the ServiceNow roadmap, architecture, release strategy and governance.
• Administer, configure and maintain workflows, integrations, customizations, AI agents and chatbots.
• Manage incidents, problems, change requests and service catalog items.
• Design and maintain reports, dashboards and analytics for service performance.
• Configure and sustain the CMDB and IT Operations Management (ITOM) capabilities.
• Enforce security best practices, conduct reviews and ensure compliance.
• Provide training and ongoing support to users and stakeholders.

Required profile

• Bachelor’s degree in IT, Computer Science or related field, or equivalent experience.
• At least 10 years of IT Service Management experience, with 5 years focused on ServiceNow administration.
• ServiceNow Administrator (CSA) or Implementation Specialist certification preferred.
• Strong knowledge of ITIL processes and Agile project management.

Required skills

• ServiceNow configuration, scripting and integration.
• CMDB and ITOM management.
• AI agents and chatbot development within ServiceNow.
• Report and dashboard creation.
• Platform security (ACLs, data policies, encryption).