Site Reliability Engineer (SRE)

About the role

The Site Reliability Engineer helps improve the stability, reliability, performance and operational readiness of business-critical digital solutions. This is not a traditional application support or service management position: it combines software development, cloud infrastructure, DevOps, integration and observability to fix recurring issues, automate operations and prevent incidents. The role is based in Bogota in a hybrid setup (3 days onsite).

Key responsibilities

• Develop and improve software that increases system stability, reliability and performance, and refactor existing code, scripts and automation.
• Troubleshoot complex issues across applications, integrations, infrastructure and cloud environments, and contribute to technical design.
• Support AWS cloud solutions, CI/CD pipelines (Jenkins or similar), and containerized applications with Kubernetes.
• Design monitoring, alerting, logging and observability solutions; create dashboards and alerts, and use tools such as Grafana, Elastic Stack, Kibana, Dynatrace or Datadog.
• Investigate issues across integrations, APIs, gateways and distributed systems, and work with teams to improve API performance, availability and error handling.
• Own complex incidents, perform root-cause analysis, document findings and share knowledge.
• Join an on-call rotation after onboarding, then a 24/7 rotation two days per week (LAM/NAM timezones).
• Apply security-by-design, support vulnerability remediation and ensure changes meet quality and security standards.

Required profile

• Professional experience in SRE, software engineering, DevOps, platform engineering or a closely related field; direct SRE experience highly preferred.
• University degree in Computer Science, Software Engineering, Information Technology or a related field, or an equivalent combination of education and experience.
• Strong spoken and written English and ability to work with multicultural, globally distributed teams.

Required skills

• AWS cloud environments and CI/CD tools such as Jenkins.
• Kubernetes, container orchestration, infrastructure configuration and secrets management.
• Monitoring, logging, alerting and observability; application performance management tools such as Dynatrace or Datadog.
• APIs, gateways, middleware and integration layers; TIBCO, Kong or similar integration platforms are a plus.
• Nice to have: Elastic Stack, Grafana, TIBCO/Kong, high-load solution support, on-call experience and experience automating recurring support tasks.