Support Agent / Help Desk (Bilingual) – Bogotá
Unisys · Bogota
Descripcion del puesto
About the role
The Support Agent provides first‑line assistance for moderately complex incidents and service requests, following guidelines and using judgment based on experience.
Key responsibilities
- Answer moderately complex questions and resolve incidents related to hardware, software, client and COTS applications, as well as network and user administration.
- Escalate complex problems to resolver teams or vendors when necessary.
- Support L1 agents with day‑to‑day client incident queries and requests.
Required profile
- High School Diploma or GED (technical certification or Associate Degree may be required).
- 1–2 years of experience in a similar support role.
Required skills
- Hardware support
- Software troubleshooting
- Client and COTS application support
- Network administration
- User administration
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Publicado hace 1 día
Expira en 1 mes
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Unisys
Bogota