Sustainability Engagement Manager – North America

About the role

We are looking for a Sustainability Engagement Manager for North America to translate Volcafe’s global sustainability strategy into customer‑focused offerings. The role will support the commercial team, strengthen relationships with coffee roasters, and contribute to P&L generation across origin and destination markets.

Key responsibilities

• Support trade strategy by developing customer‑oriented marketing programmes aligned with roasters’ needs, including ready‑to‑sell coffees, sustainability projects, traceability solutions and value‑added offerings.
• Produce high‑quality customer‑facing materials such as website content, presentations, one‑pagers, programme documentation and sales collateral.
• Translate complex sustainability topics—including Volcafe RS, traceability, impact data and origin stories—into clear, compelling customer benefits.
• Develop and deliver tailored communication kits for different customer segments, regions and market requirements, ensuring consistency across global markets.
• Lead sustainability and impact storytelling by turning data, project outcomes and origin insights into engaging, customer‑ready communications.
• Collaborate closely with commercial, sustainability, digital and content teams to ensure consistent messaging and effective communication of sustainability initiatives and measurable impact.

Required profile

Required skills