Team Lead – Logistics Operations

About the role

We are looking for an experienced Team Lead to oversee daily performance of our General Support Team, ensuring smooth execution of logistics processes and high service quality.

Key responsibilities

• Oversee day‑to‑day team operations, ensuring efficiency, accuracy and adherence to service standards.
• Coordinate team schedules, attendance and workload distribution to meet operational demand.
• Act as the first point of escalation, resolving operational issues and supporting team members in real time.
• Monitor performance through KPIs, providing feedback, coaching and development plans.
• Maintain clear communication with internal stakeholders and client points of contact.
• Ensure compliance with operational processes, documentation standards and reporting requirements.
• Collaborate with the Supervisor to drive continuous‑improvement initiatives.
• Support onboarding and training of new team members.
• Promote a culture of accountability, collaboration and service excellence.

Required profile

• Proven experience as a Team Lead or Supervisor (logistics experience is a plus).
• B2‑C1 level English proficiency.
• Strong organisational and time‑management skills, with the ability to handle multiple priorities under pressure.

Required skills