Technical Support Analyst (IT005)

About the role

The Technical Support Analyst (IT005) provides advanced technical support for complex, non‑recurring issues and business‑driven projects. The role coordinates with IT teams and vendors to resolve escalated Level 3 incidents, ensuring business continuity and system availability.

Key responsibilities

• Diagnose and resolve complex hardware, software, networking, and Active Directory issues.
• Collaborate with internal IT teams and external vendors on Level 3 incidents and project tasks.
• Support mobile devices and Azure‑based services.
• Maintain documentation and follow IT service management best practices.

Required profile

• Minimum 4 years of corporate IT support experience.
• College diploma in Information Technology or related field; Bachelor’s degree preferred.
• Strong analytical, problem‑solving and communication skills.
• Ability to work independently in a fast‑paced environment.

Required skills

• Hardware and software troubleshooting.
• Active Directory access and permissions management.
• Networking appliances configuration and troubleshooting.
• Mobile device support.
• Knowledge of Azure (preferred).