Technical Support

About the role

Kyndryl is seeking a Technical Support professional to join its elite team. You will provide high‑level assistance to both external and internal users, troubleshooting complex hardware, software, and system issues to help clients achieve their business objectives.

Key responsibilities

• Diagnose and resolve escalated desktop hardware and software problems.
• Perform installations, moves, adds, and changes (IMAC) for client environments.
• Execute data backup and restore tasks on designated accounts.
• Report critical design flaws, reliability issues, and bugs to appropriate teams.
• Assist customers with sophisticated product installations and training.
• Maintain documentation and ensure all actions meet Service Level Agreement targets.

Required profile

• Strong customer‑focus with a proven track record of delivering technical assistance.
• Growth mindset and willingness to continuously develop technical expertise.
• Ability to work independently and collaborate with regional infrastructure teams.

Required skills

• Desktop hardware troubleshooting.
• Software troubleshooting.
• IMAC (Install, Move, Add, Change) processes.
• Data backup and restore procedures.

What we offer

• Extensive technical training, including cloud technologies.
• Free certifications to enhance professional credentials.
• Opportunities for career progression into advanced technical roles.