Weekend Logistics Dispatcher

About the role

Charger Logistics Inc is seeking a Weekend Dispatcher to monitor shipments, communicate with customers and drivers, and resolve operational issues during weekend hours. This role ensures real‑time visibility and exceptional service for our transportation operations.

Key responsibilities

• Monitor and track active shipments throughout the weekend, maintaining real‑time visibility and service performance.
• Communicate shipment status, delivery schedules, and operational issues to customers, drivers, and internal teams.
• Update customer portals and shipment records with accurate, timely information.
• Coordinate pickup and delivery appointments to meet customer requirements.
• Identify, escalate, and resolve service disruptions, delays, load recoveries, and other exceptions.
• Handle customer inquiries and complaints, providing timely solutions and follow‑up.
• Prepare and distribute overnight reports to keep the daytime operations team informed.
• Maintain accurate documentation and collaborate with carriers, customers, and internal stakeholders.

Required profile

• 2+ years of sales and account management experience in transportation or logistics (preferred).
• Strong knowledge of land transportation and ability to understand business processing requirements.
• Excellent verbal, written, and presentation skills with strong interpersonal abilities.
• Proven negotiation and closing ability.
• Ability to work independently and as part of a team.

What we offer

• Professional growth and career development opportunities.
• Competitive pay package.