Account Manager - E-commerce Marketing Agency

About the role

Hustler Marketing is looking for an Account Manager to manage its assigned clients and their stores. The role plans, briefs, monitors and executes marketing campaigns aimed at driving conversions and sales, manages the client-agency relationship, develops marketing strategies, handles client communications and writes client reports. The Account Manager leads small teams of Copywriters, Designers and Account Managers' Associates and reports to the Account Managers' Leads, the Head of Account Managers and the Service Director.

Key responsibilities

• Manage and oversee the marketing campaigns of assigned clients, about 40 campaigns per month (email, SMS, pop-ups and flows)
• Build strong relationships with clients, lead and attend regular client meetings and keep them informed
• Plan campaign calendars, brief new campaigns, delegate creative work and oversee timely delivery
• Improve email marketing results, analyse consumer data and trends, and report on campaign performance, revenue, A/B testing and optimisation
• Work with the Service Department to meet KPIs and target client retention
• Identify upsell opportunities, share industry best practices and act as a liaison between clients and cross-functional teams
• Take part in team calls, training sessions and the Account Managers' group calls

Required profile

• At least 12 months of digital marketing experience and 6 months in email marketing; agency or account management experience is an advantage
• Proven leadership experience, especially leading a team of creatives
• Fluent English, with availability during office hours (Monday to Friday, 3-6 PM BCN time)
• Stable internet connection and a laptop or PC, able to attend virtual video conferences

Required skills

• Familiarity with Slack, Hubstaff, Asana, Klaviyo and Google Workspace is a must
• Remote work experience is a major advantage
• Knowledge of email marketing, e-commerce or Klaviyo is a huge plus

What we offer

• Full-time commitment of about 140 tracked hours per month (30-35 hours per week)
• Fixed-rate monthly salary paid in USD, with contractor status after signing a non-disclosure agreement
• Exclusivity agreement and a 30-day notice period after the first two months
• Performance reviews every 9-12 months and re-evaluation of the role after 6-12 months