Account Manager – Hotel SaaS Platform

About the role

WeSpeak is a fast‑growing startup that uses AI virtual assistants on WhatsApp to help hotels convert inquiries into bookings. As an Account Manager you will own a portfolio of hotel clients, ensuring they are onboarded, activated, and continuously supported to drive retention and growth.

Key responsibilities

• Onboard and activate new hotel clients within 48 hours, delivering tailored training to front‑desk staff and managers.
• Monitor portfolio health by tracking usage metrics, identifying risk signals, and resolving technical or operational tickets promptly.
• Identify upsell and cross‑sell opportunities, run quarterly business reviews, and turn satisfied clients into referral sources.
• Collect and relay structured client feedback to product and engineering teams, contributing to the company’s playbook.

Required profile

• Fluent in Spanish and English.
• 2+ years of experience in Account Management, Customer Success, or a similar role within a B2B SaaS environment.
• Strong communication skills with the ability to listen empathetically and act decisively.

Required skills

• Proficiency with CRM platforms such as HubSpot or Salesforce.
• Comfort working with data dashboards and analytics.