Account Manager I – Remote (Colombia)

About the role

As an Account Manager I you will specialize in establishing, maintaining, and supporting Porch Moving Group’s (PMG) Moving Service Provider (MSP) relationships. You will act as the primary liaison between PMG and its service providers, ensuring alignment of expectations throughout the account lifecycle.

Key responsibilities

• Educate MSPs on the benefits of their PMG account and align their organizational goals with PMG objectives.
• Monitor MSP performance metrics, conduct regular check‑ins, and address quality issues.
• Negotiate rates when required and identify opportunities for upselling or expanding services.
• Advocate for MSPs, retain network members, and ensure compliance with PMG policies.

Required profile

• 1+ years of experience working with moving service providers or in similar account management roles.
• Excellent written and oral English communication skills.
• Strong interpersonal, organizational, and adaptability abilities.
• Experience collaborating with global or US‑based business teams.

Required skills

• Proficiency in using SaaS platforms to manage provider relationships.
• Ability to analyze performance data and act on quality metrics.

What we offer

• Monthly salary of COP 3,800,000.
• Remote work arrangement through RemoFirst, the employer of record partner in Colombia.