Account Manager Infant & Specialized Nutrition LATAM

About the role

As Account Manager ISN LATAM, you will manage and grow a portfolio of Infant & Specialty Nutrition (ISN) customers across the Andean region, with a primary focus on Colombia, Peru and Chile. The role supports local, regional and multinational customers, as well as regional sites of selected Global Key Accounts, within the ISN Global P&L Unit of HNC. It involves working with customers, regional commercial teams, Growth Platform teams and cross-functional partners to find new business and commercialize solutions.

Key responsibilities

• Manage and grow a portfolio of ISN customer accounts across the Andean region, focusing on Colombia, Peru and Chile.
• Build and maintain strong relationships with local, regional and multinational customers, including local business with Global Key Accounts.
• Develop and execute customer account plans aligned with business priorities, customer needs and growth objectives.
• Identify new business opportunities and work with Growth Platform, Technical Sales, Innovation, Regulatory and Marketing teams to commercialize solutions.
• Promote the full ISN portfolio and identify cross-selling opportunities to drive sales growth.
• Deliver annual sales, volume and profitability targets for assigned accounts.
• Lead commercial discussions, pricing activities and contract implementation, and support regional and global customer strategies.
• Maintain accurate opportunity pipelines, forecasts and customer interactions in CRM systems.
• Partner with Customer Care, Supply Chain, Quality and Regulatory teams to resolve customer issues quickly.
• Represent dsm-firmenich at customer meetings, industry events and trade shows, and report account performance to internal stakeholders.

Required profile

• Bachelor's degree in Business, Nutrition, Food Science, Life Sciences or a related field.
• 5-8 years of sales, business development or account management experience in nutrition, health, food ingredients, life sciences or related B2B industries.
• Proven track record of managing customer relationships and delivering commercial growth.
• Experience in international and matrix organizations.
• Willingness to travel across the Andean and broader LATAM region as required.

Required skills

• Strong commercial acumen, negotiation and account planning skills.
• Analytical, problem-solving and project management capabilities.
• CRM systems and commercial reporting tools.
• Excellent communication in English and Spanish; Portuguese is an advantage.
• Knowledge of infant nutrition, clinical nutrition, medical nutrition or functional ingredients is preferred.

What we offer

• A dynamic, autonomous work environment with a multicultural, inclusive team.
• Recognition of efforts and accomplishments.
• A customer-first approach working with world-renowned brands.