Air Freight Operations Expert (AFR)

About the role

The Air Freight Operations Expert (AFR) will manage transport orders, documentation and customer interactions to ensure seamless movement of goods. Working within a customer‑centric team, you will drive performance, profitability and regulatory compliance for air freight shipments.

Key responsibilities

• Own transport orders, guarantee timely pickup and optimise booking processes.
• Prepare, control and distribute export/import documents in line with regulations.
• Collaborate with internal counterparts to validate and finalise documentation.
• Assign tasks to supporting functions and monitor their performance.
• Serve as the first point of contact for customers, providing shipment status, documentation guidance, incident resolution and pricing quotes.
• Record, track and resolve operational exceptions, proactively updating customers.
• Maintain certifications for company systems and commodities.
• Ensure accurate cost and revenue capture against customer profiles.
• Forward quotation requests to the Quotations team and pass leads to Sales.
• Support weekend urgencies or critical situations affecting shipments.

Required profile

• Strong understanding of air regulations, documentation and Incoterms.
• Minimum 1 year of experience in air freight forwarding.
• Proactive, solution‑oriented attitude with a “can‑do” mindset.
• Excellent attention to detail and communication skills in English.
• Prior customer‑service experience is preferred.
• Students or professionals in industrial engineering, international business or related fields are welcome.

Required skills

• Microsoft Office suite (Outlook, Teams, Word, Excel).
• Experience with Cargo Wise Transportation Management System.