Air Freight Operations Expert (AFR)

About the role

The Air Freight Operations Expert (AFR) will manage end‑to‑end air freight processes, ensuring timely movement of customer goods while maintaining regulatory compliance and high service quality. You will act as the primary point of contact for customers, delivering accurate shipment information and resolving issues promptly.

Key responsibilities

• Take ownership of transport orders, schedule pickups and optimise booking processes.
• Prepare, control and distribute documentation in line with export and import regulations.
• Collaborate with internal teams to validate and finalise shipment documents.
• Assign tasks to supporting functions and monitor their performance.
• Provide exceptional customer service, including status updates, incident resolution and pricing quotes.
• Record, track and resolve operational exceptions, keeping customers informed.
• Ensure correct cost and revenue capture against customer profiles.
• Support weekend urgencies and critical shipment situations.

Required profile

• Minimum 1 year of experience in air freight forwarding.
• Strong understanding of air regulations, documentation and Incoterms.
• Proactive, solution‑oriented attitude with excellent attention to detail.
• Fluent written and spoken English; prior customer‑service experience preferred.
• Students or professionals in industrial engineering, international business or related fields are welcome.

Required skills

• Proficiency with Microsoft Office (Outlook, Teams, Word, Excel).
• Experience with Cargo Wise Transportation Management System (preferred).