Analyst, Billing Operations

About the role

As an Analyst in Billing Operations you will support Mastercard’s Billing Services department, ensuring accurate and timely processing of customer billing information and responding to internal inquiries.

Key responsibilities

• Analyze and respond to billing‑related questions from other Mastercard support teams.
• Set up, modify, and delete customer information in the Mastercard Consolidated Billing System.
• Implement new billing events and customer‑specific rates.
• Perform credit memo and manual billing calculations using the Simple Billing Tool and obtain required approvals.
• Generate ad‑hoc reports and analyses for internal and external stakeholders.
• Collaborate with audit and independent accounting firms to verify controls and suggest improvements.
• Maintain ownership of assigned functions, update desktop procedures, and communicate status.
• Analyze billing data to identify trends, revenue issues and support resolution.
• Assist with special projects and provide cross‑functional support as needed.

Required profile

• Strong analytical mindset with the ability to research issues to full resolution.
• Comfortable working in a fast‑paced, global environment and handling multiple tasks.
• Excellent written and verbal communication, organizational and presentation skills.
• Ability to work independently and as part of a cross‑functional team.

Required skills

• Microsoft Excel
• Microsoft Word
• Microsoft PowerPoint
• Microsoft Access
• Simple Billing Tool (or similar billing application)