Bilingual Care Coordinator (English & Spanish) – Remote

About the role

SnappyCX is seeking a bilingual Care Coordinator to support a U.S.-based healthcare client. The position is fully remote and open to candidates located in Colombia, working during U.S. business hours.

Key responsibilities

• Coordinate communication between patients, families, providers, caregivers, and internal teams.
• Schedule appointments, follow‑ups, and manage day‑to‑day patient coordination.
• Maintain accurate patient records in EHR/EMR systems and ensure HIPAA compliance.
• Handle inbound/outbound calls, emails, referrals, insurance eligibility checks, and prior authorizations.
• Escalate urgent concerns or service delays to the appropriate team.

Required profile

• Previous experience supporting a U.S.-based healthcare organization.
• Fluent in English and Spanish with strong written and verbal communication.
• Proven ability to manage multiple patients and tasks simultaneously.
• Reliable computer, internet connection, and dedicated remote workspace.

Required skills

• Familiarity with EHR/EMR systems.
• Knowledge of HIPAA regulations and patient confidentiality.
• Experience with platforms such as HHAeXchange, Athenahealth, or eClinicalWorks.