Bilingual Customer Expert

About the role

We are seeking a Bilingual Customer Expert to join the international team of a global travel assistance company. In this role you will assist travelers through phone, chat, and email, delivering fast, empathetic solutions and identifying opportunities to add value.

Key responsibilities

• Provide customer support via phone, chat, and email.
• Assist customers with service‑related inquiries and requests.
• Deliver a positive, empathetic, and solution‑oriented experience.
• Identify upselling opportunities based on customer needs.
• Accurately document interactions and follow internal procedures.
• Collaborate with internal teams to ensure effective case resolution.

Required profile

• English proficiency at C1 level.
• Minimum 6 months of certified customer service experience.
• Previous experience in the BPO industry is highly preferred.
• Availability to start by mid‑August 2026.
• Strong communication and interpersonal skills.
• Ability to thrive in fast‑paced environments.

Required skills

What we offer

• Direct hiring with the client company.
• Salary: COP 2,992,500 (monthly, not publicly displayed).
• On‑site position in the north part of the city.
• Internal incentive opportunities (bonus).
• International and dynamic work environment.
• Rotating shifts, 5 working days per week plus 2 days off.