Bilingual Customer Service Representative

About the role

Allied Global is hiring a bilingual Customer Service Representative for its call center in Barranquilla, Colombia. The role is full-time and permanent, with a monthly salary of COP 2,700,000 to COP 3,000,000. The representative provides an excellent customer experience by highlighting the selling points of the product options and guiding customers through the range of services available, with knowledge of the products.

Key responsibilities

• Answer incoming phone calls from customers and identify the type of assistance they need
• Ask appropriate questions and listen actively to identify specific questions or issues, documenting the required information in computer systems
• Resolve problems in real time or through comprehensive and timely follow-up

Required profile

• B2+ English level
• High school diploma
• Customer service experience
• Strong written and verbal communication skills
• Strong customer service skills
• Willingness to learn and a passion for helping people
• Attention to detail, flexibility to adapt to change, self-motivation and a positive attitude

Required skills

• MS Office
• Navigating multiple systems at once

What we offer

• Growth and promotion opportunities
• Free health care on site
• Free mental care
• Great working environment