Bilingual Home Care Coordinator – Spanish & English

About the role

The Bilingual Home Care Coordinator acts as the primary liaison between patients, families, home health aides, and the facility. Working fully remotely on U.S. Eastern Time business hours, you will ensure smooth communication and high‑quality care delivery for Spanish‑ and English‑speaking clients.

Key responsibilities

• Schedule work assignments based on Home Care Worker training and experience.
• Minimize open cases and resolve issues promptly.
• Document all communications accurately in HHA Exchange.
• Communicate effectively with patients, families, contracts, clinicians, aides, and internal departments.
• Provide updates on discharges, service changes, and other relevant information.
• Prepare daily, weekly, and monthly reports and incident reports.
• Manage overtime, travel time requests, and mutual/linked cases.
• Use Smart Map and other tools to locate aides, give directions, and check availability.
• Respond to emails, voicemails, faxes, and other communications in a timely manner.

Required profile

• Excellent customer service and active listening abilities.
• Strong multitasking, time‑management, and prioritization skills.
• Effective written and verbal communication in both Spanish and English.
• Positive, team‑oriented attitude with high stress tolerance.
• Flexibility and adaptability in a fast‑paced environment.

Required skills