Bilingual Intake Sales Specialist (Remote) – LATAM

About the role

HireHawk connects skilled professionals with U.S. and Canadian companies, and is hiring a full-time, remote bilingual intake sales specialist for LATAM candidates. The role is the first point of contact for prospective clients: handling inbound calls and leads in English and Spanish, gathering accident and case information, explaining how the firm can help and converting qualified leads into signed clients. It is a consultative sales role, not an administrative call-taking position, and the firm is open to training strong sales professionals who have not yet worked in personal injury law.

Key responsibilities

• Own the first interaction with prospective clients and create a professional, reassuring first impression.
• Handle a high volume of inbound calls and leads in both English and Spanish.
• Ask structured questions to gather accurate accident, injury, treatment and case information.
• Evaluate prospects against the firm's intake criteria and identify qualified case opportunities.
• Explain the firm, its intake process and next steps without giving legal advice.
• Convert qualified leads into signed clients and complete all required intake documentation accurately.
• Follow up promptly with prospects who need more time or information, and maintain organized intake records and track conversion activity.
• Coordinate a smooth handoff to the appropriate legal team.

Required profile

• Professional-level English proficiency (C1 or C2 required).
• Demonstrated success in inbound sales, consultative sales, intake, customer service or another high-volume phone-based conversion role.
• Stable employment history showing reliability and enough time in previous roles to produce measurable results.
• Nice to have: three or more years of experience in intake or inbound sales, previous personal injury or legal intake experience, experience with a California law firm or U.S.-based legal practice, familiarity with legal intake, case management, CRM or electronic document-signing systems, and a multi-monitor home office setup.

Required skills

• Strong persuasion, rapport-building, questioning and active listening.
• Confidence handling sensitive, high-stakes consumer conversations while remaining empathetic and professional.

Candidates must be available to work on weekends, with two days off during the week. Salary range: $1,400 - $1,700 plus signing bonuses.